frequently asked questions
If you don’t love it, return it. The Canvas Museum is committed to quality products and your satisfaction is 100% guaranteed.
If for any reason you are not completely satisfied with your purchase after it is delivered, you may return it within (60) business days and receive a full refund for the price of the product. Depending on the size of the return The Canvas Museum does reserve the right to charge a one time restocking fee. Orders older than 60 days from time of purchase do not qualify for a refund or exchange.
Shipping charges will not be refunded. The Canvas Museum does not supply pre-paid shipping materials for returns, or cover the returned merchandise shipping fees. We will issue your refund within (12-24) hours of receiving the returned merchandise.
To return your merchandise, please email: [email protected] for the return address and always include your ORDER NUMBER and full NAME.
You may cancel your order within (24) hours of purchase, MST. We are committed to our customers and your satisfaction.
To cancel your merchandise, please email: [email protected] and label the subject line: CANCEL MY ORDER, and make sure to include your full NAME and ORDER NUMBER.
Cancelations after (24) hours will require the customer to return the undamaged product to receive a full refund. We cannot exchange your order after (24) hours because it will have already gone into production. Please review our RETURN POLICY.
You may amend your order and address details within (24) hours of purchase. Please contact [email protected] as soon as possible with your change requests, and label the subject line: CHANGE MY ORDER, and make sure to include your full NAME and ORDER NUMBER. We will confirm your changes have been made.
Our global facilities allow us to provide fast FREE Shipping to most locations around the world! Our manufacturing facilities are located in the US, Canada, Germany, United Kingdom and Mexico. We offer free shipping to the United States, Canada, United Kingdom, Mexico, Puerto Rico and Alaska.
We ship standard postage using multiple shipping methods throughout the world. Postage will be priced according to location. Majority of orders are generally delivered in 4-6 business days. For faster delivery, we also offer Priority shipping with a 2 business day delivery. Please note, while most of our orders are delivered within 6 business days, production of your custom canvas can take up to 3 business days.
Priority shipping will be delivered 2 – 3 business days after the canvas is produced. Please note that during holidays, delivery may take slightly longer due to increased order volume.
As soon as your canvas ships, we will send you a confirmation email that includes delivery expectations by our eCommerce platform. Please allow up to (4) business days to receive your tracking link to check your order status.
If your product arrives damaged or defective in some way we offer a hassle-free replacement. Here’s how:
- Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
- Attach your photos to an email and send them to [email protected]. Please include your ORDER NUMBER, FULL NAME and brief description.
- You will receive an email within 24 hours confirming that your damaged replacement will be processed.
- If your photo return is confirmed, you do not need to mail back your product. We will process the refund or replacement based on the claim and automatically send out your replacement 2 Day Air.
Our canvas is expertly stretched around 1.5 wooden that comes “ready to hang” and is available in 4 convenient sizes.
- All pieces are made of premium artist-grade 100 cotton canvas.
- Custom-developed, pigment based inks create vibrant reproductions that resist fading and scratches. Sturdy, solid facing canvas front prevents stretching and sagging.
- Our patented manufacturing process allows us to create corners free from unsightly bulges or excess material
- Every canvas comes with pre-installed hanging hardware.
Hang My Art
- Pre-installed saw tooth hanging hardware is included on the back of your canvas and can be hung using a small nail.
The Canvas Museum does not provide customization to existing collection pieces or offer custom designs and sizes.
If you have received a promotion offer CODE, you may redeem your discount at the time of Checkout in your Cart Discount section.
We accept Visa, Mastercard, American Express, Diners Club and PayPal. We do not provide invoices through our eCommerce platform.
The Canvas Museum takes Intellectual Property seriously! If you feel a design by one of our Artists is infringing on your Intellectual Property please contact [email protected].
If we have not answered all of your questions in this customer service section,please Contact us! [email protected] with your full NAME and ORDER NUMBER and our customer service specialist will be in touch shortly!